Power Up Your Call Centre
Why are Virtual Agents so much better than ChatBots?
Power Up Your Call Centre
Why are Virtual Agents so much better than ChatBots?
We get a lot of questions about Virtual Agents and the main differences between Chatbots and Virtual Agents. Below is a guide that differentiates the capabilities that allow a natural conversation to occur.
The capabilities outlined above clearly demonstrate how Virtual Agents can support your Authority in meeting your residents' enquiries. Virtual Agents can support you to reduce Average Handling Time (AHT), Increase Policy Compliance and First Time Resolution and reduce complaints.
Service excellence is still possible in a world where Council budgets are under sustained pressure.
Service excellence is still possible in a world where Council budgets are under sustained pressure.
Power Up your Contact Centre
If you would like to know more about how Virtual Agents can help you meet your resident's requirements click below!
We get a lot of questions about Virtual Agents and the main differences between Chatbots and Virtual Agents. Below is a guide that differentiates the capabilities that allow a natural conversation to occur.
The capabilities outlined above clearly demonstrate how Virtual Agents can support your Authority in meeting your residents' enquiries. Virtual Agents can support you to reduce Average Handling Time (AHT), Increase Policy Compliance and First Time Resolution and reduce complaints.
Service excellence is still possible in a world where Council budgets are under sustained pressure.
Service excellence is still possible in a world where Council budgets are under sustained pressure.
Power Up your Contact Centre
If you would like to know more about how Virtual Agents can help you meet your resident's requirements click below!
