Advanced Conversational AI for the NHS
Boost your capacity and patient experience through AI powered Virtual Agents.
Automate more context-rich patient queries and overcome increasing volumes.
Automate more context-rich patient queries and overcome increasing volumes.
Advanced Conversational AI for the NHS
Boost your capacity and patient experience through AI powered Virtual Agents.
Automate more context-rich patient queries and overcome increasing volumes.
Automate more context-rich patient queries and overcome increasing volumes.
www.clevva.com
www.clevva.com
NHS England estimates the healthcare system could face a shortage of 250,000 by 2030.
Staff shortages and budget constraints leave many trusts struggling to meet patient demand, whilst reporting increased burnout in personnel.
Staff shortages and budget constraints leave many trusts struggling to meet patient demand, whilst reporting increased burnout in personnel.
The NHS Long Term Plan
Watch a concerned patient book an appointment for a test
This example demonstrates the capabilities of the virtual agent, which enables appointments to be made by the patient immediately with no waits or queues.
The virtual agent identifies the patient, searches for appointment and is trained to deal with questions a patient may have.
The virtual agent identifies the patient, searches for appointment and is trained to deal with questions a patient may have.
Watch a concerned patient book an appointment for a test
This example demonstrates the capabilities of the virtual agent, which enables appointments to be made by the patient immediately with no waits or queues.
The virtual agent identifies the patient, searches for appointment and is trained to deal with questions a patient may have.
The virtual agent identifies the patient, searches for appointment and is trained to deal with questions a patient may have.
NHS England estimates the healthcare system could face a shortage of 250,000 by 2030.
Staff shortages and budget constraints leave many trusts struggling to meet patient demand, whilst reporting increased burnout in personnel.
Staff shortages and budget constraints leave many trusts struggling to meet patient demand, whilst reporting increased burnout in personnel.
The NHS Long Term Plan
Increase patient access to enquiry services by up to 50%
Boost your capacity and patient experience through AI powered Virtual Agents. Automate more context-rich patient queries and conversations at the level of an NHS expert and overcome increasing volumes. Meet Patient expectations in areas including Appointment Management, Self Assessments, Waiting List Validations and PIFU pathways
Speedier patient access to enquiry services
Virtual Agents have human-like conversations that adjust to each person.
Use secure & compliant Virtual Agents to provide hyper-personalised, timely and effective response. Let your NHS staff focus on the conversations that really matter.
Use secure & compliant Virtual Agents to provide hyper-personalised, timely and effective response. Let your NHS staff focus on the conversations that really matter.
Multi Channel Capabilities
Patients can engage with the Virtual Agent via phone, WhatsApp, web or email and can use both concurrently (e.g Voice with SMS/Whasatpp presenting choices to be made or options available)
look below to see our NHS enquiry demo!
Multi Language Conversations
Virtual Agents service Patients in the language of choice both in Voice and Text offering increase flexibility to resolve queries
Front & Back Office integration
One Touch Service: A Patient query can be resolved immediately and in full, first time and in the majority of cases no human interaction is needed.
Watch A Multi Channel Conversation for a Council about a New Birth Registration with a Virtual Agent
Watch Naz again this time trying to register the birth of a child.
Notice how the Virtual Agent congratulates Naz and then gets the job done in the most efficient way possible.
Also see how the Virtual Agent handles the conversation across 2 seperate channels without losing context.
Notice how the Virtual Agent congratulates Naz and then gets the job done in the most efficient way possible.
Also see how the Virtual Agent handles the conversation across 2 seperate channels without losing context.
Leverage the potential of Virtual Wards
Source: The Health Foundation 2024
NHS England’s Delivery plan for recovering urgent and emergency services commits to an expansion of virtual wards (also known as ‘hospital at home’), and there are similar commitments in Scotland, Wales and Northern Ireland.
The UK public is supportive of virtual wards (by 45% to 36%). But this support is finely balanced ...There is further to go in raising awareness and in understanding and addressing the public’s concerns.
Significantly higher support for virtual wards among disabled people and those with a carer – groups that typically have greater health needs and who might therefore be expected to be more intensive users
Significantly higher support for virtual wards among disabled people and those with a carer – groups that typically have greater health needs and who might therefore be expected to be more intensive users
Leverage the potential of Virtual Wards
Source: The Health Foundation 2024
NHS England’s Delivery plan for recovering urgent and emergency services commits to an expansion of virtual wards (also known as ‘hospital at home’), and there are similar commitments in Scotland, Wales and Northern Ireland.
The UK public is supportive of virtual wards (by 45% to 36%). But this support is finely balanced ...There is further to go in raising awareness and in understanding and addressing the public’s concerns.
Significantly higher support for virtual wards among disabled people and those with a carer – groups that typically have greater health needs and who might therefore be expected to be more intensive users
Significantly higher support for virtual wards among disabled people and those with a carer – groups that typically have greater health needs and who might therefore be expected to be more intensive users
Reduce human interaction on inbound calls by up to 50%
Patients don’t want to engage with a chatbot. They want to have a conversation with an expert who can understand and help them. Virtual Agents are as capable as human experts and designed to resolve queries first time.
Take the Robot out of the Conversation
We help you make interaction with Virtual Agents much more acceptable to a wider demographic.
Virtual Agents have human-like conversations that adjust to each person.
Virtual Agents have human-like conversations that adjust to each person.
Multi Channel Capabilities
Patients can engage with the Virtual Agent via phone, WhatsApp, web or email
look below to see our multi channel New Birth Registration demo!
look below to see our multi channel New Birth Registration demo!
Multi Language Conversations
Virtual Agents service residents in the language of choice both in Voice and Text
Front & Back Office integration
One Touch Service: A Patient query can be resolved immediately and in full, first time.
Watch A Multi Channel Conversation for a Council about a New Birth Registration with a Virtual Agent
Watch Naz again this time trying to register the birth of a child.
Notice how the Virtual Agent congratulates Naz and then gets the job done in the most efficient way possible.
Also see how the Virtual Agent handles the conversation across 2 seperate channels without losing context.
Notice how the Virtual Agent congratulates Naz and then gets the job done in the most efficient way possible.
Also see how the Virtual Agent handles the conversation across 2 seperate channels without losing context.
As you can see, the true power of the Virtual Agent is realised when information retrieved by a Blue Prism Digital Worker is used both during the conversation and at the end when back office work is scheduled to be performed.
As you can see, the true power of the Virtual Agent is realised when information retrieved by a Blue Prism Digital Worker is used both during the conversation and at the end when back office work is scheduled to be performed.
Power Up your Contact Centre
Transform your caller's experience with a Virtual Agent, supported by Blue Prism Digital Workers.
Power Up your Contact Centre
Transform your caller's experience with a Virtual Agent, supported by Blue Prism Digital Workers.
