Try the calculator below.  It's based on multiple analyses we've performed over the last few years and will give you a feel for the costs savings an implementation should deliver for you.  We do the calculation differently for the 2 roles as they have different concerns & requirements.

We have based our costings algorithm on the experience we have to date building business cases for Virtual Agents, but also on the Gartner Benchmarks to Assess Customer Service Costs.  Click here to see this Gartner study.