Power Up Your Call Centre
Throw a Lifeline To Your Contact Centre Staff
We Provide Virtual Agents
To Resolve your Residents' Enquiries

Power Up Your Call Centre
Throw a Lifeline To Your Contact Centre Staff
We Provide Virtual Agents
To Resolve your Residents' Enquiries
www.clevva.com
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  • We can help you cut costs in your call centres

    Council Budgets are being squeezed ever tighter & many are struggling to balance the books

  • 1 in 10 Councils expect to go bust in 2024

    Annual Poll of council leaders express total collapse in confidence in financial viability

  • MPs lobby Government to tackle the £4bn funding gap

    Financial Distress in Local Authorities points to systemic underfunding of local councils - reform of council tax proposed

  • Hard Times indeed but you can make a difference TODAY

    The use of Virtual Agents & Automation can cut your call centre staff costs by up to 30%

www.clevva.com
keyboard_arrow_left
keyboard_arrow_right
  • We can help you cut costs in your call centres

    Council Budgets are being squeezed ever tighter & many are struggling to balance the books

  • 1 in 10 Councils expect to go bust in 2024

    Annual Poll of council leaders express total collapse in confidence in financial viability

  • MPs lobby Government to tackle £4bn funding gap

    Financial Distress in Local Authorities points to systemic underfunding reform of council tax proposed

  • Hard Times indeed but you can make a difference TODAY

    The use of Virtual Agents & Automation can cut your call centre staff costs by up to 30%

There is an out-of-control financial crisis in local councils across England.

Councils are hit by a double harm of increased demands for services while experiencing a significant hit to their real-terms spending power in recent years
Clive Betts, Housing and Communities Commitee Chair
There is an out-of-control financial crisis in local councils across England.

Councils are hit by a double harm of increased demands for services while experiencing a significant hit to their real-terms spending power in recent years
Clive Betts, Housing and Communities Commitee Chair
Reduce human interaction on inbound calls by up to 50%
Residents don’t want to engage with a chatbot. They want to have a conversation with an expert who can understand and help them. Virtual Agents are as capable as human experts and designed to resolve queries first time.

Take the Robot out of the Conversation
We help you make interaction with Virtual Agents much more acceptable to a wider demographic.

Virtual Agents have human-like conversations that adjust to each person.

Multi Channel Capabilities

Residents can engage with the Virtual Agent via phone, WhatsApp, web or email

look below to see our multi channel New Birth Registration demo!
Multi Language Conversations
Virtual Agents service residents in the language of choice both in Voice and Text
Front & Back Office integration
One Touch Service:  A resident query can be resolved immediately and in full, first time.
Reduce human interaction on inbound calls by up to 50%
Residents don’t want to engage with a chatbot. They want to have a conversation with an expert who can understand and help them. Virtual Agents are as capable as human experts and designed to resolve queries first time.

Take the Robot out of the Conversation
We help you make interaction with Virtual Agents much more acceptable to a wider demographic.

Virtual Agents have human-like conversations that adjust to each person.


Multi Channel Capabilities

Residents can engage with the Virtual Agent via phone, WhatsApp, web or email

look below to see our multi channel New Birth Registration demo!

Multi Language Conversations
Virtual Agents service residents in the language of choice both in Voice and Text

Front & Back Office integration
One Touch Service:  A resident query can be resolved immediately and in full, first time.

Watch a conversation for a Council about missed bins with a Virtual Agent

Watch one of the leading Public Sector Sales leads from Blue Prism (Naz Juna) interacting with a Virtual Agent!

Note the life like interaction with the Virtual Agent applying both empathy and skill to guide Naz through the desired process.

Watch a conversation for a Council about missed bins with a Virtual Agent
Watch one of the leading Public Sector Sales leads from Blue Prism (Naz Juna) interacting with a Virtual Agent!

Note the life like interaction with the Virtual Agent applying both empathy and skill to guide Naz through the desired process.


Watch A Multi Channel Conversation for a Council about a New Birth Registration with a Virtual Agent

Watch Naz again this time trying to register the birth of a child.
Notice how the Virtual Agent congratulates Naz and then gets the job done in the most efficient way possible.

Also see how the Virtual Agent handles the conversation across 2 seperate channels without losing context.


Watch A Multi Channel Conversation for a Council about a New Birth Registration with a Virtual Agent
 Watch Naz again this time trying to register the birth of a child.
Notice how the Virtual Agent congratulates Naz and then gets the job done in the most efficient way possible.

Also see how the Virtual Agent handles the conversation across 2 seperate channels without losing context. 
 
As you can see, the true power of the Virtual Agent is realised when information retrieved by a Blue Prism Digital Worker is used both during the conversation and at the end when back office work is scheduled to be performed.
As you can see, the true power of the Virtual Agent is realised when information retrieved by a Blue Prism Digital Worker is used both during the conversation and at the end when back office work is scheduled to be performed.
Power Up your Contact Centre
Transform your caller's experience with a Virtual Agent, supported by Blue Prism Digital Workers.
Power Up your Contact Centre
Transform your caller's experience with a Virtual Agent, supported by Blue Prism Digital Workers.
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