Automated Contact Centre solutions that lower cost
Make the Numbers Add Up In Your Contact Centre
Low Cost Virtual Agents For Your Contact Centre
Make the Numbers Add Up In Your Contact Centre
Success in Numbers
+
Customer Journey types built by us in use today
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Customers worldwide using our services in their contact centres
M+
Conversations automated in Contact Centres that use our services
We can show you how much you can save using Virtual Agents!
We can show you how much you can save using Virtual Agents!
If you are interested in modelling the finance benefits of using virtual agents click here to use the calculator. No email address required!
We will also have a tool available to model the throughput, queue volumes, AHT and associated benefits of Virtual Agents shortly. Watch this space!
We will also have a tool available to model the throughput, queue volumes, AHT and associated benefits of Virtual Agents shortly. Watch this space!
We can show you how much you can save using Virtual Agents!
We can show you how much you can save using Virtual Agents!
If you are interested in modelling the finance benefits of using virtual agents please use a PC to reload this page as we have not developed a mobile-friendly set of pages for the calculator as yet.
We will also have a tool available to model the throughput, queue volumes, AHT and associated benefits of Virtual Agents shortly. Watch this space!
We will also have a tool available to model the throughput, queue volumes, AHT and associated benefits of Virtual Agents shortly. Watch this space!
Reduce human interaction on inbound calls by up to 100%
Reduce human interaction on inbound calls by up to 100%
Residents don’t want to engage with a chatbot. They want to have a conversation with an expert who can understand and help them. Virtual Agents are as capable as human experts and designed to resolve queries first time.
Take the Robot out of the Conversation
Take the Robot out of the Conversation
We help you make interaction with Virtual Agents much more acceptable to a wider demographic.
Virtual Agents have human-like conversations that adjust to each person and their desired channel of use.
Virtual Agents have human-like conversations that adjust to each person and their desired channel of use.
Multi Channel Capabilities
Multi Channel Capabilities
Residents can engage with the Virtual Agent via phone, SMS, WhatsApp, web or email, and they can do so concurrently if needed.
look below to see our multi channel New Birth Registration demo!
Multi Language Conversations
Multi Language Conversations
Virtual Agents service residents in the language of choice both in Voice and Text. OVer 100 languages available to use.
Front & Back Office integration
Front & Back Office integration
One Touch Service: A resident query can be resolved immediately and in full, first time - in many cases during the coversation itself.
Watch a conversation for a Council about missed bins with a Virtual Agent
Watch one of the leading Public Sector Sales leads from Blue Prism (Naz Juna) interacting with a Virtual Agent!
Note the life like interaction with the Virtual Agent applying both empathy and skill to guide Naz through the desired process.
The Virtual Agent has detected the caller's irritation and can respond accordingly - diverting to a Human if the need arises.
Note the life like interaction with the Virtual Agent applying both empathy and skill to guide Naz through the desired process.
The Virtual Agent has detected the caller's irritation and can respond accordingly - diverting to a Human if the need arises.
Watch a conversation for a Council about missed bins with a Virtual Agent
Watch one of the leading Public Sector Sales leads from Blue Prism (Naz Juna) interacting with a Virtual Agent!
Note the life like interaction with the Virtual Agent applying both empathy and skill to guide Naz through the desired process.
The Virtual Agent has detected the caller's irritation and can respond accordingly - diverting to a Human if the need arises.
Note the life like interaction with the Virtual Agent applying both empathy and skill to guide Naz through the desired process.
The Virtual Agent has detected the caller's irritation and can respond accordingly - diverting to a Human if the need arises.
Watch A Multi Channel Conversation for a Council about a New Birth Registration with a Virtual Agent
Watch Naz again this time trying to register the birth of a child.
Notice how the Virtual Agent congratulates Naz and then gets the job done in the most efficient way possible.
Also see how the Virtual Agent handles the conversation across 2 seperate channels without losing context.
Notice how the Virtual Agent congratulates Naz and then gets the job done in the most efficient way possible.
Also see how the Virtual Agent handles the conversation across 2 seperate channels without losing context.
Watch A Multi Channel Conversation for a Council about a New Birth Registration with a Virtual Agent
Watch Naz again this time trying to register the birth of a child.
Notice how the Virtual Agent congratulates Naz and then gets the job done in the most efficient way possible.
Also see how the Virtual Agent handles the conversation across 2 seperate channels without losing context.
Notice how the Virtual Agent congratulates Naz and then gets the job done in the most efficient way possible.
Also see how the Virtual Agent handles the conversation across 2 seperate channels without losing context.
Innovation Unleashed: A Repair Event resolved with a Virtual Agent
This time we have a pressured environment in that somebody has called in with water flooding their kitchen. The suspect is a leaking tap and the VA takes the Resident through a triage process with the help of instructional videos sent by Whatsapp to help stop the leak.
This call covers 3 elements in a single call: triaging the problem, arranging a repair to be booked, and reviewing the proposed kitchen refit which may need to be rescheduled.
We have also considered the concept of a callback if the Resident gets disconnected for some reason, saving time, effort and stress for the resident.
We believe there are many use cases associated with this type of solution and we will be exploring them in detail over the next few months.
This call covers 3 elements in a single call: triaging the problem, arranging a repair to be booked, and reviewing the proposed kitchen refit which may need to be rescheduled.
We have also considered the concept of a callback if the Resident gets disconnected for some reason, saving time, effort and stress for the resident.
We believe there are many use cases associated with this type of solution and we will be exploring them in detail over the next few months.
Innovation Unleashed: A Repair Event resolved with a Virtual Agent
This time we have a pressured environment in that somebody has called in with water flooding their kitchen. The suspect is a leaking tap and the VA takes the Resident through a triage process with the help of instructional videos sent by Whatsapp to help stop the leak.
This call covers 3 elements in a single call: triaging the problem, arranging a repair to be booked, and reviewing the proposed kitchen refit which may need to be rescheduled.
We have also considered the concept of a callback if the Resident gets disconnected for some reason, saving time, effort and stress for the resident.
We believe there are many use cases associated with this type of solution and we will be exploring them in detail over the next few months.
This call covers 3 elements in a single call: triaging the problem, arranging a repair to be booked, and reviewing the proposed kitchen refit which may need to be rescheduled.
We have also considered the concept of a callback if the Resident gets disconnected for some reason, saving time, effort and stress for the resident.
We believe there are many use cases associated with this type of solution and we will be exploring them in detail over the next few months.
There is an out-of-control financial crisis in local councils across England.
Councils are hit by a double harm of increased demands for services while experiencing a significant hit to their real-terms spending power in recent years
Councils are hit by a double harm of increased demands for services while experiencing a significant hit to their real-terms spending power in recent years
Clive Betts, Housing and Communities Commitee Chair
As you can see, the true power of the Virtual Agent is realised when information retrieved by a Blue Prism Digital Worker is used both during the conversation and at the end when back office work is scheduled to be performed.
As you can see, the true power of the Virtual Agent is realised when information retrieved by a Blue Prism Digital Worker is used both during the conversation and at the end when back office work is scheduled to be performed.
Power Up your Contact Centre
Transform your caller's experience with a Virtual Agent, supported by Blue Prism Digital Workers.
Power Up your Contact Centre
Transform your caller's experience with a Virtual Agent, supported by Blue Prism Digital Workers.
